Support
Sometimes every user needs help. Whether you've experienced data corruption, hard disk failure or just need advice on categorising your records correctly - we're here to help. We pride ourselves in providing a fast and friendly support service for all our customers.
Online support
Using our online ticketing system is one of the best ways to get maximum benefit from your support package. You can log questions or issues at any time of the day, saving you the trouble of having to find time in a busy schedule to telephone in. A member of our Omega support team will then respond to you by email to let you know what action they are taking about your problem.
To keep everyone updated with progress on a ticket the system will automatically email both you and all of our support team, so even if the person you were dealing with is temporarily unavailable, someone else should be able to help. New tickets also reach our entire development team ensuring there will always be someone to respond to your incident.
Most importantly, this method of support ensures that all communication regarding the logged incident stays on record, viewable to both GCD Technologies and you, the user. It is easily accessible at a later date, should you require it, for example to remind yourself of a particular instruction, or if a similar problem arises.
To login to the support site please visit:
http://www.gcdsupport.com
If you need a username and or password please get in touch.
Phone support
Having taken up our support package, you can relax in the knowledge that a technician is never more than a phone call away. Our professional support team will be able to resolve your query quickly and efficiently. New technology also means that, when called for, we can even invite you to share your screen with us so that we can see the issue virtually 'over your shoulder' - often much easier than trying to explain what you see in front of you!
To get in touch with the support team please call us on our dedicated support line:
028 9264 1144
or email us at:
support@gcdtech.com
For less urgent issues we recommend all of our users log support queries through our online support system.
Windows Help File
Omega Church administration software comes complete with its own manual stored as a windows help file. The help file walks you through not only step by step procedures but the principles and theory behind the screens. Including screenshots and hyperlinks, it allows you to learn quickly and develop a much better understanding of Omega.
As it can be studied at your own pace and in your own time, the help manual can be a useful first line of training for many people. Even those who have undertaken our on-site training will benefit from the manual as a permanent source of information at your fingertips.
Updates
All members of the support network will receive FREE updates to Omega Church as they become available, representing a significant saving!
Training
While every effort has been made to make sure Omega Church is easy to pick up and learn, we recognise that many of you will want to get a running start by taking advantage of some training.
After listening to our customers' valuable feedback, we now offer on-site training where our dedicated trainer will come to you and deliver a 3-hour training session for you and as many of your colleagues as you would like to invite.
This approach means the sessions are personalised and focused on your own church's needs, so you complete training confident in your own and Omega's abilities. But don't worry if you don't remember everything - there's always our comprehensive support package!
Training is undertaken by our training partner, Gwen Montgomery of "Sorted By Gwen".
| Pricing | |
|---|---|
| 3 hour training session | £150 |
Users subscribing to support receive a £30 discount off one training session per year.
If you are interested in arranging a training session, please contact us.
Omega has totally revised how our church manages its membership and financial records. With the integrated database and flexible reporting, it is so easy to record and interrogate the information. All of this plus the ability to log on from home means I can do what I need, when I want.
- Joy Ross
- Carnmoney Presbyterian
